We have been trying to get our heads around the best way to layout docs for
templates such as case studies, newsletters, etc.

We cannot effectively use illustrator for everything. :\

We figured out that drawing canvases help somewhat, but really feel a little
lost with some formatting issues.

Before i go into questions, are there resources that i can send my designers
to so they can get a handle on this? A site called "Word for Illustrator
users" would be cool.

Thanks!