Chances are good that you are doing _nothing_ wrong but have installed Adobe
Acrobat version 7!

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

For alternatives to storing customizations in normal.dot, see
http://addbalance.com/word/movetotemplate.htm for step-by-step instructions
on moving / sharing / copying / backing-up customizations including
AutoText, AutoCorrect, keyboard assignments, toolbars, macros, etc.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Chuck Goldstein" wrote in message
...
I thought that macros, key assignments, and styles were stored by default
in normal.dot. At least, they used to be available from one Word doc to
another. Am now using Word 2003. I cannot get macros, key assignments,
and styles available from one document or session to another.What am I
doing wrong?

Chuck