I'm not high enough in the food chain at my organization to place the call
to MS support...
I'm wondering if instsalling Office 2007 Service Pack 1 would make a
difference? We've reverted to doing the email merge on a laptop with Office
2003 for now, but next week we have to do another 20000 mailing to folks
with a personalized flu shot consent form. We may have to look at some mass
email software...
Thanks.
Glen
"Peter Jamieson" wrote in message
...
Are you merging to HTML format?
If so, the issue of Word hanging etc. has come up more than once and has
been reported. What will happen as a result I do not know. Your
description is slightly different (crash rather than hang), so may not be
the same problem - since you are an Enterprise user it may well have more
effect if you can report this directly to the appropriate Microsoft
support channel in your country/region. (Here, we're just volunteers)
--
Peter Jamieson
http://tips.pjmsn.me.uk
"GlenH" wrote in message
...
We have a database of around 20,000 employees. Once a month we need to
send
each employee an email with the status of an incentive program they're
eligible for. We just upgraded to Office 2007 Enterprise. Last month,
using
Office 2003, the merge to email took maybe two hours. This month, the
merge
fails after 700 or 800 records with a "not enough memory" error from
Word.
Looking at task manager, I see that winword.exe is taking up nearly 1.6
gig
of the 2.0 gig of ram. Is this just a limitation of Word 2007, or is
there
some kind of memory leak going on here? Whatever the case, we can't keep
breaking up the merge (which is an Excel spreadsheet) into 700 record
batches. Service Pack 1 is not installed. Would installing that maybe
help?
Or is a 20,000 row merge to email just too much for Word/Outlook, and
should
we look for a mass email solution?
Glen