There are various security options that might come into play; many updates
to Outlook, Outlook Express, and Office generally have made it more
difficult to open Word documents containing macros, fields, etc.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"helpdesk genie" wrote in message
...
I would say that too if I couldn't the same doc. She recieves the doc, it
fails to open, she forwards it to me and I send it to her as a txt and
then
she can open it.. Just plain strange

"Suzanne S. Barnhill" wrote:

Sometimes docs are damaged in transit. Zipping them seems to offer some
protection (not to mention reduce the upload/download time).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"helpdesk genie" wrote in
message
...
She has actually done both, tried to open directly and saved to her
desktop
to open. The weird things she can get 3 docs in an email and be able
to
open
2 but not the 3rd.

"Suzanne S. Barnhill" wrote:

Is she trying to open the docs directly from the email? This is
never a
good
idea. She should save the doc to a document folder, then start Word
and
open
it from the folder.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"helpdesk genie" wrote in
message
...
Hi folks,
I have a user who on occassion is unable to open Word documents
sent
to
her.
She is running the same version and itteration of Word as I am and
all
our
settings are the same. I have no problem opening the docs.
The last one I had to paste as straight text into email to get it
to
her.
Since these are confidential docs, it is not a good solution.
Anyone
have
any
ideas?
Thanks