I am also having the same problem as the OP, but none of the solutions have been working. I have word 2010, and created an ebook from this same file several years ago where the links worked just fine, but now they don't. So, I am well aware of how to make proper links, but they are not working. The links are also not 'live' on the pdf file made from this word doc either.
Another strange thing is that I have grammarly, and the word plug in is also not working, and grammarly cannot figure out why. My word is up to date, I'm connected to the internet, I checked with the firewall turned off and it won't work, etc. etc. ANd yes, when I right click and check the link under 'edit link', it shows the link being there.
Any ideas?
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