Hi Lisa,

The hotfix in the article is a 'post' SP3 update
for Word 2002. You'll need to phone Microsoft to
arrange to get the fix (no charge).

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"Lisa" wrote in message ...
Again thank you both. We as an org have already applied SP3 and still
nothing. If you can think of anything else please let me know.
--
Let us know if this helped you,

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx