If this is Word 2003, perhaps it's opening in Reading Layout view. You can
prevent this by clearing the "Allow starting in Reading Layout" check box on
the General tab of Tools | Options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"hhf" wrote in message
news
when open a microsoft word attachment it is very large , have to go to
view/
normal to get it ti the format i want. What settings to i have to change
to
get it to open at normal