Anne,

First right click any menu and click customize. Click the commands tab and
scroll down and click the built in menus in the categories window. In in
the right hand window, click drag and drop the tools menu on your toolbar.
If this fails, see:

http://word.mvps.org/FAQs/AppErrors/MissngMenusEtc.htm

--
Greg Maxey/Word MVP
A Peer in Peer to Peer Support

Anne Bennett wrote:
I have Word 2000 pre-installed on my machine, I do not have the Tools
drop down menu available so cannot use mail merge, is there a
download that I can get to repair my programme?