"Suzanne S. Barnhill" wrote in message
...
What you're doing should be working. If it's not, it might be that
Normal.dot is not being saved on shutdown. Do you have Acrobat 7
installed?
If so, see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm


Thanks for your reply, Suzanne. Based on your answer, and some further
tought, I think the problem is caused by a stylesheet used in the program
that creates the documents (which I failed to mention in my initial post,
because I didn't realize the importance). I think this program imposes its
own formatting, in a way that effectively prevents Word from automatically
using its own template.

Thanks again.