First try starting Word with the /a switch in the command line (see
http://support.microsoft.com/?kbid=210565), which suppresses loading of the
Normal.dot template and any add-ins. If that makes your shortcuts work, then
you have to find out which template is the culprit. Note: the /a switch is
_not_ a fix --it's just a troubleshooting tool. Don't stop there!
For steps to track down the cause, go to section 4 of
http://www.word.mvps.org/FAQs/AppErr...peningWord.htm. Ignore the
fact that the problems described there don't match yours; the steps are the
same.
By the way, uninstalling and reinstalling Word doesn't remove or replace
Normal.dot or most add-ins, so it almost never cures any problems.
--
Regards,
Jay Freedman
Microsoft Word MVP FAQ:
http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
Ben wrote:
Keyboard shortcuts in any Word document, new (template or document),
previously saved word documents, stopped working. Try to use and
nothing happens.
Shortcuts do work in Notepad, Wordpad and other applications such as
indexing software.
WordToolscustomizekeyboardreset all = is grayed out.
XP Professional, Word 2000
Uninstalled/reinstalled word as a last resort ... still have problem.
I have no idea how or what caused this anomaly, but would be very
appreciative to learn how to restore the keyboard shortcut function.
Thank you,