Do you have the full Adobe Acrobat creator v7? This stops Word from saving
normal.dot. Go to Adobe and download the latest macro suite which I am told
resolves the problem.

--
Terry Farrell - Word MVP
http://word.mvps.org/

"towers" wrote in message
...
Hi...no matter what I change with TOOLSoptions... or
TOOLScustomize... or even with the page setup (e.g. margins, then click
default to change the normal.dot)nothing is kept.

Next time I start up Word everything is back at the default settings.
My OS is Win XP Home edition and there is only one user.

please help before I go homicidal..... TIA