Suzanne, sorry I used the wrong terminology, we "customised" Normal.dot. We
have not added a header, a header with a return appears when we open
documents. As I said, when we go into Print Preview or go into the
Header/Footer area and then close, the paragraph marker in the header
disappears again, repositioning the text.

"Suzanne S. Barnhill" wrote:

Well, to begin with, you can't create your own Normal.dot. Only Word can do
that (see
http://word.mvps.org/FAQs/Customizat...alTemplate.htm). And
adding a header of any kind to Normal.dot is *not* recommended, especially
in Word 2002.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Heidi" wrote in message
...
We are using Word 2002 and have created our own normal.dot - it has been
working fine, except now when opening a word document, there is a return
in
the header which causes the text to drop down by 0.7 cm.

If you go into Print Preview (or view the header/foooter and then close),
the header disappears and the text goes back to its original position.

We have tested this with the Word generic normal.dot and the header acts
this way also, except that the text stays in the same position. HELP.....