It is the Office plug-in that needs to be disabled. Not the anti-virus
software.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows Start
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Dave Neve wrote:
Hello

I have a problem which has got worse lately.

My templates refuse to open, whether it's the actual template (.dot)
or a document being created from a templat (.doc)

(However, docs once created from the templates are ok. In other
words, it is at the moment of creating a new document from a template)

The Norton Virus auto protect systems is triggered and Word opens,
but the new doc doesn't appear after the anti -virus stops working.

I've tried disabling the anti virus but much to my surprise, the auto
protect still was triggered.

Any ideas please?

Thanks in advance

Dave Neve