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Templates that don't open in Word
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Dave Neve
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Templates that don't open in Word
Hi
I've managed to find how to uninstall the plug-in and everything works a
treat.
Thanks
"Dave Neve" a écrit dans le message de news:
...
Hi Graham
Sorry but I don't follow.
What plug-in and how do I disable it?
Thanks
"Graham Mayor" a écrit dans le message de news:
...
It is the Office plug-in that needs to be disabled. Not the anti-virus
software.
With some versions of the Norton product it may be necessary to
unregister the calling DLL by running the following command line from
Windows Start Run
regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"
--
Graham Mayor - Word MVP
My web site
www.gmayor.com
Word MVP web site
http://word.mvps.org
Dave Neve wrote:
Hello
I have a problem which has got worse lately.
My templates refuse to open, whether it's the actual template (.dot)
or a document being created from a templat (.doc)
(However, docs once created from the templates are ok. In other
words, it is at the moment of creating a new document from a template)
The Norton Virus auto protect systems is triggered and Word opens,
but the new doc doesn't appear after the anti -virus stops working.
I've tried disabling the anti virus but much to my surprise, the auto
protect still was triggered.
Any ideas please?
Thanks in advance
Dave Neve
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