She is opening the template rather than using it (properly) to create a new
document. The template should be saved (as a template) in one of the
templates folders (the users folder or the workgroup folder). Then it is
used by File New.
For more on the different kinds of templates, tabs on the file new dialog,
and locations of templates folders see
http://addbalance.com/usersguide/templates.htm.
--
Charles Kenyon
Word New User FAQ & Web Directory:
http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide)
http://addbalance.com/usersguide
See also the MVP FAQ:
http://word.mvps.org/FAQs/ which is awesome!
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from my ignorance and your wisdom.
"Lynn" wrote in message
...
One of our users is trying to save a template and it is saving the
template
vs making her save it as a doc. What causes that?