The one on the PC is for Windows, not Office/Word/Works Suite.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"lap" wrote in message
...
i've had my pc since oct 2002 and have never been able to get into word.
At
login stage it asks for a 25 digit reference number. the only one i've got
is
on the underside of the pc itself and every variation of this has been
used
to no avail. Does any one know of a solution? I have tried the registry
keys
option as per a article on this site but it said that this doesn't always
work and it didn't. I'm using windows xp.
many thanks
novice lesley