If you understood that Adobe Reader 7 was the problem, you misunderstood.
The problem is Adobe Acrobat 7, which is an entirely different program.
There is no problem with Adobe Reader. But whatever is causing your problem
is having the same effect: it is marking Normal.dot as being saved so that
you are not prompted to save it when you quit Word. You don't actually have
to open Normal.dot for editing, however; you can, as explained in
http://www.gmayor.com/lose_that_adob...at_toolbar.htm, force a save by
pressing Shift while clicking File, then clicking Save All. This forces a
save of all open documents and templates, including Normal.dot (you can
cancel a Save As for any open unsaved documents).
At a guess, there is some Word add-in that is causing the problem, so your
task is to find what add-ins are present and eliminate them one by one as
the culprit. For help in determining what add-ins are installed, see
http://word.mvps.org/FAQs/Customizat...sInstalled.htm.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site:
http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"Earl Grey" wrote in message
...
Hello (again):
I'm writing about Word 2002 running on Windows XP SP 2.
For a while I had this problem: Any changes I made to normal.dot were
only saved until I restarted my computer. Once I restarted my computer,
normal.dot reverted to default settings.
I actually posted about this once before and received a helpful reply
explaining that if I was running Acrobat Reader 7 - which I was at the
time I posted - then Acrobat Reader could be the problem. (A link
explained why.)
To test this possibility, I uninstalled Acrobat Reader 7 (never liked it
anyway) and restarted my computer. Then I customized normal.dot (through
Word's Tools | Options, natch). My settings held until I restarted my
computer and then...back to defaults! So, it seems Acrobat Reader was
not causing this problem.
I thought my security software - Kaspersky Internet Security 6 - might
be interfering. However, a review of the program's logs showed no action
had been taken against Word.
Finally, I tried this experiment: I opened normal.dot in Word, made my
changes in Tools | Options, and saved the file as normal.dot. In other
words, I forced normal.dot to change. TA DA - this worked.
I don't mind making changes this way - heck, I hardly ever change
normal.dot - but if someone could suggest why I can't change Word's
global template I would love to fix this. As a possible additional clue:
When changes to normal.dot weren't saving, Word would also open in full
screen.
Thanks for any suggestions.
Earl Grey