Hmmm. I expect I would have no way to know what template the author used
unless I asked him. Unless Word is somehow using one of my *templates*
which, of course, are all Word 2003, mainly normal.dot I would think.
Anyway, this is the first time I have run into this. Next time I will know
the work-around. Unless the next time is so far off I'll have forgotten!
Thanks to you and Ms. Barnhill for your help to me here and to countless
others!
"Graham Mayor" wrote in message
...
That should have read "if the *template* on which the document is based
was a Word *2007* template" 
(
--
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
Graham Mayor wrote:
The converter will kick in , but the document should still open
http://www.gmayor.com/Problems_opening_2007_docs.htm
Suzanne S. Barnhill wrote:
Odd, though, that the converter would kick in when you open the file
as an attachment but not when you open it in Word directly. Still,
converting it to .doc is probably the best solution, since there's no
guarantee that MD#2 would be able to open a .docx file.
"Joe McGuire" wrote in message
...
Wait--I think I found the problem. I now realize that the document
I got was a *.docx file, which I had opened from Outlook and read
but probably did not save using Word 2003. Instead I probably saved
it directly from OL which means it was saved as a Word 2007 file. I
thought I had downloaded some sort of Micrososft Word thing that
allowed me to open and work with Word 2007 docs but obvoiusly it
either went missing or doesn't work. In any event I found the
original e-mail, opened the *.docx attachment and then saved it as a
*.doc file. I can open THAT file with no problem.
"Joe McGuire" wrote in message
...
Help! I received a doctor's report as a Word file 2-3 weeks ago.
It worked fine then. Now that I e-mailed it to another doctor
(Doctor #2) yesterday (without trying to open it) I see that
something went wrong in the interim. Neither of us can open it!
When I click to open it I get a Word "File Conversion" window
filled with garbage characters. This is the same screen I get when
I accidentally try to open a non-Word file, e.g., a pdf file, in
Word . Whether I click Windows default, MS-DOS or Other I get the
same result--a screen of garbage characters. I am using Word 2003
(and Outlook 2003). I need to get a readable copy ASAP to Doctor
#2. I can probably get the original sender to re-send it again,
but not until Monday, which will be too late! This thing started
as a Word file (I have no idea of the version) but it obviously got
corrupted somehow in my computer!