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Sandra[_2_] Sandra[_2_] is offline
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Default Can't make my tool bars work in any program

I just purchased MS products, installed them, watched the tutorial to get
familiar with new tool bar, but trying to edit an old Word Document, it won't
let me. Trying to create a new one, it won't let me, the tool bar selections
are all grayed out so I am lost. It has told me several times this product
has to be activated, then I follow instructions and it says it is activated
over and over and over now and nothing....am I asleep at the wheel? Why won't
anything work for me? Am I just a real dumb blonde?
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All guidance is appreciated.