Other people have reported this, but so far, no-one seems to have found the
cause.
My wife is trying to send an email merge through Word. She has an Excel
file
with 3 names in it and email addresses. When she goes through the Email
Merge Wizard steps, at the end she clicks the Go button but nothing
happens.
Is she using selecting the HTML option in Word? If she changes to the "Plain
text" option or "Attachment" option, does the merge work? (She will face
some additional popup dialog boxes generated by Outlook that she can get rid
of by downloading the free utility at
http://www.contextmagic.com/express-clickyes/ )
Other than that, can we assume that this is on a standalone PC that is
connected directly to an Internet mail provider (POP3/SMTP)? Previously,
I've had the impression that most of the people with this problem are
connected to an MS Exchange server.
There are a few other things I have suggested people try in the past but
since none of them ever seems to have fixed the problem I'll only post them
here if it seems worth it. One question though: is there more than one
Outlook profile on the PC she is using (e.g. perhaps her profile and your
profile?)
Peter Jamieson
"Mr B" wrote in message
...
My wife is trying to send an email merge through Word. She has an Excel
file
with 3 names in it and email addresses. When she goes through the Email
Merge Wizard steps, at the end she clicks the Go button but nothing
happens.
I do the same thing on my PC at work and also nothing appears to happen
but
then I get the messages showing up in Outlook in Sent and the emails do go
through. On her PC there's nothing in Sent, no Error messages, etc so I
don't
know what it's doing.
Anyone seen this before and have any idea what might be wrong? Or is there
any way to view a log or something to see what might be going on (or not
going on)? There's no status bar as it's sending, no confirmation that it
worked or didn't, no anything to know what might be wrong.
Everything else within Outlook works fine. It is the default email app on
the computer, I'm dumbfounded as to what might be broken.
Thanks.