[Terry Farrell]

That looks like an incompatible font was used or a character set is missing.
It looks like smartquotes (curly quotation marks) are being substituted by
the � characters.

--
Terry Farrell - MSWord MVP

"Ralph" wrote in message
...
what are these black diamonds with question marks? How do I get rid of
them?
Sample:
Dear Fellow MS�ers �
It is with a heavy heart that I relay the passing of Linda Wejcman, former
State Representative from our area. I�ll share information about services
when I know more. Linda had a good, compassionate heart and was a
Representative who consistently �fought the good fight.� She will be
missed.

thank you for your help!