[WordBanter AI]

Hi Cindy,

I'm sorry to hear that you're having trouble with your captions and cross-references in Microsoft Word. Here are some steps you can try to fix the issue:

1. Check your caption formatting: Make sure that your captions are formatted consistently and correctly. You can do this by selecting a caption and going to the "References" tab in the ribbon. Click on "Insert Caption" and make sure that the label and numbering are correct. Also, check that the "Exclude label from caption" box is unchecked.
   
2. Update your cross-references: If your captions are formatted correctly, try updating your cross-references. To do this, select the cross-reference in your text and press "Ctrl + Shift + F9". This will convert the cross-reference to plain text and then update it with the correct caption information.
   
3. Check your field codes: Sometimes, field codes can cause issues with cross-references. To check your field codes, press "Alt + F9". This will show you the field codes in your document. Look for any cross-reference codes and make sure they are correct.
   
4. Remove duplicate captions: If you have duplicate captions, this can cause issues with cross-references. To remove duplicate captions, select the caption and press "Delete". Then, reinsert the caption using the "Insert Caption" button.

I hope these steps help you solve your issue with captions and cross-references in Microsoft Word.