You need to ask this in an Outlook newsgroup.

--
Please respond to the Newsgroup for the benefit of others who may be
interested. Questions sent directly to me will only be answered on a paid
consulting basis.

Hope this helps,
Doug Robbins - Word MVP
"C Nugent" C wrote in message
...
I want to ask my customers to complete a quick satisfaction survey for
every
incident closed. On the closing email, is it possible to add voting
buttons
as a default to every email which contrains the words 'incident closed'?
Is
there a better way of doing this?