Do you have comments or tracked changes in the document? If so, Word is
allowing extra margin for the balloons. In printing, the document will (by
default) be reduced to fit both text and balloons on the page.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
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"BB" wrote in message
...
Word 2003 thinks the pages in this document are 9.5 inches wide. Page
set-up
shows letter (8.5*11). How can I fix it? We have just upgraded from
Windows
98 (Word 97) to Windows XP, Word 2003, so this is a document that was
originally in Word 97.