[James]

One of the users at my company is attempting to use the Mail Merge Wizard to
create labels using an existing form in a document. She is able to print the
document without any problems using the Mail Merge Wizard. The problem crops
up when the Label option is used. Word crashes when it tries to gof rom Step
2 to Step 3 the program hangs and she gets the Program Error screen, but
there is no reason given for why the program crashed.

On another computer using Word 2003, the document has no problem at all with
using the Mail Merge Wizard to create the labels. For the computer with the
problem, I reinstalled Office and downloaded all of the updates, but the
problem still persists. Office XP Professional is installed on the computer
in question.

I've racked my brain and internet searches have come up with no answers.