Interesting...I just experimented and in my webmail the attachment opens in
Print Layout view (just as I saved it).

But when I open a document in Outlook, it always opens them in Reading
Layout. Maybe this is a quirk of my system, or do you think a lot of people
have this default setting?

"Suzanne S. Barnhill" wrote:

I would expect the attachment to open in the view in which it was saved. If
it is coming from someone else, then you have no way of knowing this. Are
you saying that if you send yourself a document saved in Print Layout view,
when you open the attachment it is in Normal view?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Willgood" wrote in message
...
Thanks very much for this Suzanne.

I did some experimenting and on my computer if I have the Word program
open
and then open a document, then the document opens in the view that it was
saved in (as you say).

But this doesn't happen if I open the Word document where it is the
attachment to an email. Doing this, it seems to revert to Normal view. Is
this correct in your experience? Is there anything to affect how a
document
opens from an email?

Regards,
Will

"Suzanne S. Barnhill" wrote:

A document will open in the view in which it was saved, so your
documents
should open for clients the way you intend. If they change the view to
the
one they prefer, that is their prerogative. One caveat: you can't
control
(other than by macro, which would make your documents *very* unwelcome)
whether the recipient has nonprinting characters or text boundaries
displayed. So (a) make sure you have reduced nonprinting characters to
the
minimum by eliminating empty paragraphs, unneeded tab characters, etc.,
and
(b) you might suggest that recipients view the document in Print
Preview.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"Willgood" wrote in message
...
Our documents are designed to look good in print layout view (which is
what
we prepare them in). But I am worried that clients are opening them in
'Normal' or 'Web Layout', where they can look rubbish. Is there a way
to
make
a document open in print layout view? Thanks!