I figured it out because what I wrote in my thread made me start thinking differently.
My user was creating the hyperlink in Word to a field in Excel that was also hyperlinks. I removed the hyperlink in the Excel field and left it as a text field. The merged hyperlink in Word is now giving the correct results.
Although no one here helped me yet, thank you for this site. I'm sure it will be a valuable resource in the future.
Shirlene
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