[Suzanne S. Barnhill]

I think you've put your finger on the problem. Document management add-ins
can be a pain!

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Debs" wrote in message
...
Hi Suzanne

No they don't unfortunately. I have been taking a closer look and we use
a
product called Workshare Protect which strips metadata from files as they
get
emailed out. I think this is stripping the info out but don't know what
option is effecting the documents. if we send the files out outside of
Protect it works!

Cheers

Debbie


"Suzanne S. Barnhill" wrote:

Does she have "Remove personal information from file properties on save"
checked on the Security tab of Tools | Options?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Debs" wrote in message
...
Hi

I wonder if anyone can help me. A user wanted to track some changes
with
one colour with their details displaying and other changes in another
colour.
I suggested she change the User Details for word to do this but when
she
has
emailed the document out the other party has said the all the User
details
have disappeared and it just says Unknown and the Date when you hover
over
the changes and they have all turned to grey - any ideas?

Cheers

Debbie