Amedee Van Gasse wrote:
Graham Mayor shared this with us in microsoft.public.word.newusers:

There are two issues he

1 - is the compatibility issue raised by Amedee. Only Acrobat 5 & 6
are compatible and you need the appropriate updates from Adobe.
2 - 2000 and 2003 use different Office add-in folders. Word 2003
will not see files in the 2000 startup folder. Check the add-in is
correctly located in C:\Program Files\Microsoft
Office\OFFICE11\STARTUP

If 1 is OK, 2 would probably be corrected by reinstalling.

It should do, but doesn't automatically follow - Acrobat predates Word 2003
and the new folder structure would not have been known at the time. I have
seen Acrobat installations put the add-in in C:\Program Files\Microsoft
Office\OFFICE\STARTUP where Word will no longer automatically load it.

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Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org