This has nothing to do with Word. You may have more success asking your
question in a Windows newsgroup.
My guess is a problem with the cable that connects the modem to the
telephone line. You shouldn't have to disconnect the phone. Also make sure
you have the latest modem driver and that it is setup for the correct
country.
--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


CS wrote:
Am trying to use fax console to send fax by a dial up modem. It seems
to dial ok and then connects but then there is an error and wont send.
I have the computer and home phone on same line. I unhook phone to
use fax as it does not get dial tone otherwise.
Is there something i have not connected correctly?