Two issues have popped up from time to time in this area, and I don't think
anyone has ever identified the cause or found a reliable solution:
a. merge to e-mail just disappears
b. merge to e-mail gets stuck in the Outbox
In the past, I've usually tried to get people to enquire in one of the
Outlook groups, but unfortunately, no-one ever appears to have persevered
and provided the information the Outlook people have asked for.
Although I've come across (a) in the past, I haven't seen it for a long time
(I don't do merge to e-mail often now). I do have problem (b). I suspect
this problem may be related to having more than one e-mail account that can
send e-mails. However, I have found that I can fix it either by running
SCANPST.EXE (on my system, it's in C:\Program Files\Common
Files\System\MSMAPI\1033), or by leaving a couple of messages in the Outbox.
It may be worth trying SCANPST even to try to fix problem (a).
In this case, I notice that MS's Microsoft Update service has installed an
Outlook-related update quite recently - 17 March 2006 in fact, which could
well be the reason why things have changed. You can check in Control
Panel|Add or Remove Software (check Show Updates at the top). However, when
I read the related KB article for the most likely-looking update, there was
no sign of a deliberate change in this area.
If I were in your position, I might...
a. back up, and/or at least create a system checkpoint (if you're using
WinXP) via Start|All Programs|Accessories|System Tools|System restore
b. try to uninstall the update(s) via Control Panel.
c. If that turns out to be feasible, have another go.
If I were experiencing this myself I'd probably report it to MS via a
support incident, especially if removing the update gets you back on track.
Just my 2-cents' worth.
Peter Jamieson
"Mike Selvage" wrote in message
...
I agree with Judi, I have been sending Mail Merge in Word / Outlook 2003
using HTML format with merge fields from Excel and jpg image banners. The
last time I did this was about a month ago and it worked fine. Now, it
doesn't work. Same problem as Judi is having.
This is a big problem for me. I am on a political campaign and NEED Mail
Merge to work, with HTML, jpg banners and links to websites. Plain text
will
not cut it. Help!!
--
Mike Selvage
"Doug Robbins - Word MVP" wrote:
Don't believe the reports. See:
http://www.slipstick.com/outlook/ol2003/upgrade.htm
--
Hope this helps.
Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.
Doug Robbins - Word MVP
"Lee" wrote in message
...
versions 2002 for word and 2003 for outlook
Ive tried to re-install and also used the detect and repair function
but
still nothing
could it be a version issue ?
cause it was reported as working a few weeks ago and just recently it
stopped
"Doug Robbins - Word MVP" wrote:
What versions of Word and Outlook?
--
Hope this helps.
Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.
Doug Robbins - Word MVP
"JudiB - CM Travel" JudiB - CM
wrote
in
message ...
I am having the same problem, but here is the thing. I was sending
electronic mail merges just fine up until a couple of weeks ago then
bam,
nothing in the out box/ or sent items folder, just nothing. I
haven't
changed the versions on word or outlook. I have tried it with
PC-cillin
internet security on AND off. I have tried it with outlook as the
default
client and without. I have tried everything I can think of and have
wracked
my brain trying to figure out what has change and I can't figure it
out.
We
send many letters everyday for work and really need to figure this
one
out
asap, please help!!
Judi
CM Travel
"Doug Robbins - Word MVP" wrote:
Do you have Outlook set as the Default mail program?
Are you using the save version of Word and Outlook? What versions
are
they?
--
Hope this helps.
Please reply to the newsgroup unless you wish to avail yourself of
my
services on a paid consulting basis.
Doug Robbins - Word MVP
"Lee" wrote in message
...
Hi,
I need some advice every time I complete the mail merge wizard
and
get
to
step
6 and then complete it the merge runs through all my selected
recipients
but
when I check in outlook to make sure the message has gone through
there
is
nothing in the sent items.
Is it sending but not using outlook to send the messages
or is it not sending at all?