[Suzanne S. Barnhill]

In that case, you could have used the "Fix it" button in
http://support.microsoft.com/kb/940791

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"dachef" wrote in message
...

Somehow, I have managed to get it working again!!

I went through all the instructions once again and found that there was a
data key I had not deleted. As soon as I deleted it it seems to have
solved
the problem.

Thankyou so much for all of your help!!

Is there any way of knowing what caused this? As I stated earlier, one
minute it was working fine, the next, nada. There were no downloads or
changes made. Just so I know for next time.

thanks again for your help.

"dachef" wrote:


Thanks for your help, but I am still no nearer finding a solution. I have
done everything on this page numerous times with no results.

i have renamed the nornmal template, but now when I try to open it I get
a
message sayiong 'error:could not open the document'.

Does anyone have any other solutions? If not, at least it would help to
know
what has caused this...



"Suzanne S. Barnhill" wrote:

You locate Normal.dotm using Windows Explorer (My Computer or Computer)
and
rename it. See
http://word.mvps.org/FAQs/AppErrors/...ocNotBlank.htm for
instructions on
locating Normal.dotm if you have difficulty.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"dachef" wrote in message
...
I've been through everything on this page with no results.

This is what it says:

If that fixes it, either your Normal template or one of the files in
Word's
Startup path are probably corrupt, so the next steps to try a

1. Try renaming your Normal template (with Word and Outlook
closed €“ and
if you have opened a Word document within Internet Explorer, close IE
too).
Note that the normal template for Word 2007 is normal.dotx or
normal.dotm
2. For instance, try renaming Normal.dot to Normal.old €“ and make
sure
you only have one Normal.dot file. If you cannot see the file
extensions
(as
in Normal.dot) see the reference to switching their display on in ii)
below.

How do I rename the normal template with Word closed? This does not
make
sense to me. I'm afraid I'm not wonderfully computer savvy, so if
theres
anyone that can explain in step-by-step how to do any of what it says
on
this
linked page I would be very grateful. It says to rename and move
files,
but I
get completely lost then.

"Suzanne S. Barnhill" wrote:

See http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.
Try
everything suggested even if you don't think it is relevant.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"dachef" wrote in message
...
Every time I try to open word I get the dreaded 'microsoft has
encountered
a
problem...' box, followed by a box that says: 'a has detected a
problem
with some of the current preferences. Would you like to restore
these
preferences to their default values?', and then a y/n box. Whether
I
say y
or
n it makes no difference - Word will not open.

After much consternation and web searching I am no closer to
righting
this.
I have deleted all temporary files. Someone suggested deleting the
data
key,
but it did not exist.

I managed to open Word eventually by using a command: winword.exe
/a
and
changed the template name, but still no luck.

I am completely lost without a working copy of Word. Why it has
suddenly
stopped working is a mystery. It was fine all day, I left the
computer
for
2
hours and when I came back it was like this. The microsoft website
is
no
help
whatsoever, as the only solution it has for this problem is for
word
2000-2003, and the pathways it describes do not apply for Word
2007.

If anyone out there can help I would very much appreciate it, as I
am
at
the
end of my tether!