If you find that "g" has been assigned to a command (Tools | Customize |
Keyboard), then clicking on Remove should remove the assignment.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"hnml" wrote in message
...
Thank you for your reply. I tried to delete the shortcut assignment, but
I
can't seem to get rid of it. Do you know how?

Thanks again,
Henry

"Suzanne S. Barnhill" wrote:

You might check to see whether lowercase g has been assigned as a
shortcut
key for some undetectable action.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"hnml" wrote in message
...
does anyone know why the lower case "g" on my keyboard is not working.
The
upper case "G" works fine. I also tried using different keyboard, but
the
same problem still exists. The keyboards work well with other
computers.
Puzzling! The product in question Microsoft Office 2003 (Student &
Teacher
version).

thanx for your help