[Debi Ubernosky]

PROBLEM SOLVED!

I finally got the Systems Analysis from the department next door to look at
the problem. He tested it by copying and pasting just a short line of the
problematic characters from the Word doc to an Excel doc. They showed up
properly in the Excel doc! So he posed that somewhere in the headers/code of
the Word doc, it got corrupted. We copied and pasted the entire document
full of equations, then closed Word, said YES to "save the info on the
clipboard" then reopened Word, and pasted the entire document into a new
document. Walah! Problem solved!

Thanks to everyone for trying to solve this for me. Y'all were amazing in
your responses, and I so appreciate this forum being available.

"Tom Ferguson" wrote:

Placing the font file in the fonts directory should install the font. It
should then be available in applications for use. There are some older
applications that had to be shut down and restarted so that the font was
listed in their font menus. I don't think there are any now.

The symptom you describe, wrong characters displaying, indicates a font
substitution problem. For some reason, the font specified does not contain
the expected glyphs at the designated code points or the font that is being
substituted does not.

Once it is established that the originally used fonts are on the system now
used for rendering, and once it is confirmed that the problem is cured or
still exists, then we can investigate causes/cures.

For example, if the fonts are present, we can attempt to get a valid mapping
by saving the file to a pre-Unicode-use Word file format using a different
file name and then re=opening it. That can cause a new conversion to Unicode
and a correct result.

Let us know what is seen when you have verified the presence of the fonts on
the present system that were used to create the document.

Tom
MSMVP 1998-2007