Make sure you don't have "Draft font" enabled on the View tab of Tools |
Options.

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
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"MizDee" wrote in message
...
When accessing custom templates in Word 2002, the font type changes from
Times New Roman to Arial. I have tried both Detect & Repair and renaming
normal.dot. Neither resolved the problem. When logged on as
Administrator
on this user's computer, this problem does not arise.