This can indicate a damaged Word Data key (see
http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm), but it can also
result from the meddling of a poorly written add-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"torajudo" wrote in message
...
We use Win 2000 and MS office standard. One user complains that the
options
she sets in the Tools menu disappear upon reopening Word. Any fix known
for
this?