Are you using Word as the mail editor in Outlook, and do you start Outlook
before Word?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"greg" wrote in message
...
my user template and startup folders are not located in the same place.
before posting my question changed the folder locations and the normal.dot
locations several times based on an article i found in the microsoft
knowledge base, but this didn't help. i ended up leaving my folder
locations
in the default locations. thanks for the idea. any more?

"greg" wrote:

This message appears when i open word.