Do you have multiple copies of normal.dot?
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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"greg" wrote in message
...
my user template and startup folders are not located in the same place.
before posting my question changed the folder locations and the normal.dot
locations several times based on an article i found in the microsoft
knowledge base, but this didn't help. i ended up leaving my folder
locations
in the default locations. thanks for the idea. any more?

"greg" wrote:

This message appears when i open word.