Hi Bob
You've certainly given me a few things to try. However, I am glad you were
able to duplicate the behaviour.
I have not tried saving it as a template. The file, in the end, is marked as
read-only forcing the user to rename the document when saving. I will turn it
into a template and see what happens.
The drawing canvas is necessary as the document will be used by Grade 2
students. having them resize the canvas to fit the page can prove a bit
challenging for them.
There are no QAT customizations in the Normal.dotm template.
The document is opened by double clicking (again for ease by Grade 2
students) rather than opening Word first and then browsing to its location.
Presently the file is stored locally in my Documents folder, however,
ultimately would end up in a server/shared location for use by students.
I have customized the QAT in other documents in Word, PowerPoint and Access
and this (so far) is the only document that has had trouble with the QAT.
I will get back to you after changing it into a template. wish me luck!
Laurie
"Bob Buckland ?:-)" wrote:
Hi Laurie,
My first thought was that it might be related to the Adobe add-in (sort of a tradition of MS/Adobe 'who wins' things there g) but
I did duplicate the behavior with no Adobe in sight, but not with a consistent set of steps so far, but still looking 
If you save as a template so that you can then create a new document based on that template, do the new documents exhibit the same
behavior?
Was having a drawing canvas already in the otherwise blank document a feature you need rather than just having it available on the
custom QAT entries?
Are there QAT customizations in the Normal.dotm template and in Word.qat as well that are in play in your situation?
How do you normally open the document and is it always saved on the local hard drive or is it opened from other locations?
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"laurie_g" wrote in message ...
Hi again Bob
I just recreated the document and added the custom tools again. I then
attempted to add objects etc. to the drawing canvas. I find that when I
switch to another Word document, this is when the custom tools disappear.
Returning to the doc in question does not restore the tools.
If I save the document, close it and reopen, the tools do not return either.
Laurie
--
Bob Buckland ?:-)
MS Office System Products MVP
*Courtesy is not expensive and can pay big dividends*
"Bob Buckland ?:-)" wrote:
Hi Laurie,
Are you able to provide a link for the templates/documents you're using? I've not been able to 'lose' the document based QAT
choices when using different documents with/without QAT items based on different templates.
Are there any Add-ins being used in Word by any chance? Are these complex templates or are they being saved at any point in a
previous Word version?
Are you using the Office clipboard between these documents?
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"laurie_g" wrote in message ...
Hi,
No, all of the commands i've added are no longer listed.
The document that I am switching to uses a different template than the one
that is having the disappearing issue, and it does not have a customized QAT.
Yes, I have Office 2007 SP1 installed.
--
Bob Buckland ?:-)
MS Office System Products MVP
*Courtesy is not expensive and can pay big dividends*