Hi, Rose. In Word, switch to Print Layout view if you're not already in it.
Click on Tools | Options | View | check the "White space between pages" box |
OK.

"Rose" wrote:

I have my margins set at 2.5cm from the top and bottom and 2.5 from the left
and right. But when I open a new document, the cursor is right at the top of
the document, not 2.5 cm down. I have saved all my settings as default, and
when I check the settings in the new document they all seem correct, yet are
being ingnored.