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Default disapearing macros

We have a template document setup which should load with a macro in providing
a save and exit button. However for some users this macro does not appear.
We cannot see anything consitant between machines to spot what might be
causing this, any ideas?

The momst recent case is on an XP machine with Word 2003 sp2 (small business
version). But it has also occured on a Word 2002 version also.