[Cathy Allington]

Each time I run a mail merge from Outlook to an existing document,
Word is erratic. Sometimes it goes straight to the document (which it
always used to do for years); sometimes it locks up in Outlook and you
have to click on the Word icon and select options to remove data
source info with 2 steps; other times it goes straight into the Word
document, but you still have to clcik through an option about the data
source. And each time, it opens another blank document in Word. I
might do up to 10 mail merges a day from Outlook to Word, and it is
really, really annoying. I have all the latest updates applied, and
have been doing this for years without any of these issues until the
last 12 months or so.
Can anyone please point me in the right direction to resolve this?
TIA
Cathy