[CityGirl]

Hi,

We are new to Word (have used WordPerfect for the past 10 years, switched
entire organization 250+ users to Word in April). We are having terrible
problems recently getting Word to print to the correct paper tray. Here's
our set up:

Tray 1 - envelopes
Tray 2 - plain paper
Tray 3 - Letterhead

We have the printers set up accordingly (most of the printers are HP 4200's
or similar) to be page type envelope page size envelope tray 1. Page size
letter, page type plain in tray 2. Page size letter, page type letterhead in
tray 3. We cannot for the life of us get Word to print to the correct tray -
it seems to have a mind if it's own - particularly after printing to
envelopes in tray 1.

Has any one else experiened the same problem and have a solution? We've got
about 160 very unhappy users right now and nothing we do seems to make the
printers behave.

Thanks for any assistance you can provide.