[Thomas M.]

Word 2003

I work in second tier support and today I got a trouble ticket on something
that I do not think can be done in Word the way the user wants. I can't
even begin to think of how I would explain this, so I'm just going to cut
and paste the text from my trouble ticket.

*** Start of Ticket ***
"Donovan receives a word document that is password protected and he does not
know the password. It is a phone list that includes not only phone numbers
but also addresses for all counties. Donovan would like to put in field tags
that only he can see for his personal notes such as this employee works
Monday, Wednesday, and Friday. He receives updates for this document
periodically throughout the year. He would like to automatically move his
field tags from his current document to the new updated document. He said in
Word Perfect there was a way to do this. He would like to know the way to do
this in Word. Sarah has tried the merge and compare idea in Word but this
does not work for Donovan. It changes the formatting of the original
document and is more cumbersome to enter his notes. They tried Track changes
but he did not like this idea either for similar reasons.

Sarah describes this as having two layers. The first layer is the original
document and then the second layer is one that overlays the first with his
comments. Donovan is pretty adament that he would like to be able to do like
he did in WordPerfect and tab to the fields he creates."
*** End of Ticket ***

My first thought is that if he doesn't know the password to the document it
seems like a moot point! My second thought is that the only way to do this
is with macros, and we don't write macros for the end users, so unless the
user is able to write the macro himself, he will basically be out of luck.

However, before responding to the user I thought that I would check here to
see if anyone knows of a way to do what the user wants to accomplish.

--Tom