All I have to do now is give a clear and complete statement of the
'problem' - way too much effort g

--
Enjoy,
Tony


"Suzanne S. Barnhill" wrote in message
...
Both of you might be more likely to get answers to this in the
microsoft.public.word.printingfonts NG. I'm happy to say that my two
printers (one HP LaserJet [parallel] and one HP DeskJet [USB]) both work
fine with whatever drivers are currently installed. The only time Windows
finds "new hardware" is when the USB printer gets disconnected and
reconnected. But I agree that the area of printer drivers is a mystery
seldom plumbed by even power users of Word.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

"Tony Jollans" My Forename at My Surname dot com wrote in message
...
It seems odd that installing a new driver would not uninstall the old
one
but it depends what you mean by installed. Did you run an exe you got
from
the manufacturer's site - or did you reinstall the driver via the device
manager? Whichever, it seems certain that the new driver has resolved
your
problem.

I confess to not understanding all the issues with printer drivers. I
have
a
laser printer which works just fine after I run whatever it was I
downloaded
but somehow Windows (XP) does not think it has a driver and every time I
reboot it says it has found new hardware - I just Cancel and all is
well.
As
everything works and I reboot rarely it doesn't bother me but there is
part
of me that would like to understand.

--
Enjoy,
Tony


"laurence peddle" wrote in
message ...
Following the advice given here, I downloaded the newest printer
driver
and
installed it. But I forgot to remove the existing driver. When I
tested,
the
print-out was no better. Then I realised my mistake and uninstalled
the
driver. This has cured the problem: the printer prints complete
punctuation
marks. But I'm not sure what I've done. Since the printer works, then
presumably it has a driver, and presumably it's the one I've just
downloaded,
but I'd appreciate some confirmation of this.If both presumptions are
correct, it means that anyone with a similar problem will rectify it
by
following Tony Jollans' advice.

"laurence peddle" wrote:

Windows XP. Word 2002. Also, ViewSonic 19 inch TFT monitor.All new.
I've noticed with this new pc that there is something wrong with
the
possessive apostrophe, which doubles as a single quotation mark, and
with the
double quotation marks. Although they look ok on the screen,
including
in
print preview mode, they print with the tails missing, so that they
look
really odd, especially when it's a double quotation mark.It's the
same
printer as with the old pc, which didn't give me the same problem.
Can anyone explain to me the source of the problem? Is it the
printer
or
keyboard? Is it software or hardware? What can I do to rectify it?
Answers greatly appreciated.
Laurence