See: How to create numbered headings or outline numbering in your Word
document
http://www.shaunakelly.com/word/numb...Numbering.html. (For
bullets see http://www.shaunakelly.com/word/bull...olbullets.html, the
subject is related.) She needs to follow the directions in these articles -
exactly.

This is based on ...

Word's Numbering Explained
http://www.mvps.org/word/FAQs/Number...gExplained.htm

Additional information you may find useful or need is at:

How to Create a Template, Part II
http://www.mvps.org/word/FAQs/Custom...platePart2.htm


--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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"BMA" wrote in message
...
Word 2003 is installed. My colleague tries to change text position to
customize outline number list. The numbers spin or cycle on their own and
she cannot control the values. She must close Word and reenter to control
the numbers and change to wanted values. What could be causing this
problem?