[Larry Frohman]

Thanks for your attempts to help. However, I do not have any file by the
name of "officeav.dll" in my Symantic (Norton) AV folder. Also, I get no
results when I search for this file on my entire C: drive!

One other observation I made also points to something other than my AV
program. I am able to drag a .doc file from Windows Explorer to my WORD icon
and the file opens normally. It is only when I double click on the file name
that WORD opens normally but the file does not load. Does this help pinpoint
the problem?

Thank you again.

"Graham Mayor" wrote:

Checking of Word/Office documents can usually be deselected in the AV
program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows Start
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Larry Frohman wrote:
I am using Norton (Symantic) AV but no Office plug-ins available to
uncheck - no effect
Repaired Office from Windows Control Panel - no effect
Followed all recommendations re "When Word crashes" - no effect

Does this help? WHen I change the association of a .doc file to Word
Pad, it opens normally from Windows Explorer. However, when I change
the association back to Word, the faialure to open is once again
present.

My systems manager at work suggests it is a problem in WIndows
Explorer and that I should repair Windows - a drastic fix! Does the
fact that the same problem occurs when I try to open a file (.doc
attachment) from Eudora mean that the problem is not Windows Explorer?

If so, I have run out of ideas and suggestions. Any other thoguhts?

Thanks again

"Graham Mayor" wrote:

If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel Add or Remove programs
See http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for suggestion. I followed it but there was no effect. Note:
when trying to open a .doc (or .xls) file from Explorer, Word opens
correctly but no file loads - I just see the blue-gray background
(or in Excel, the "Personal.xls" file. However, if the program is
already open, I get an eeor message "There was a problem sending the
command to the program". Does this help pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from Windows
Explorer into Word or Excel (OS: Windows XP, SP2). The same files
will open from within Word or Excel. When trying to open a file,
Word (or Excel) opens normally, but no file is loaded. The file
types in the Folder Options of Windows Explorer are set correctly;
rebooting computer did not help and repairing the installation of
Office 2003 did not help. The same problem occurs when trying to
open an attached .doc or .xls file from within my e-mail program
(Eudora
6.2) but that program is not at fault because even newly created
files in Word or Excel will not open from within Windows Explorer.
My O.S. and Microsoft Office have been running normally for more
than 2 years and the problem has started only within the past
month. All help will be appreciated. Thanks.