[Suzanne S. Barnhill]

Bear has suggested one possible explanation. Another is that Normal.dot is
not being saved when you quit Word. This can be caused by an add-in such as
that used by Acrobat 7. For more on this (and a workaround, FileSaveAll),
see the last portion of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Sal F" wrote in message
...
I handle tech support for a major govenrment contractor. Our customers are
running Windows XP.I have a customer who is trying to customize his
toolbar
in Word 2003.. He will go to tools/customize/commands and tools ( for
example)
He drags a command i.e thesaurus to the toolbar.
When he closes out of Word and goes back in the command is missing from
the
toolbar.

I cannot recreate it on my system.

any ideas? Corrupt normal.dot file?