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#1
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can't update word
Trying to do the 10/07 word update and after downloading, I click on the file
(exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update? |
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#2
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can't update word
Have you tried just doing a Microsoft update and letting your computer down
the downloading/installing/etc? http://www.update.microsoft.com -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Help123456789" wrote in message ... Trying to do the 10/07 word update and after downloading, I click on the file (exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update? |
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#3
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can't update word
"JoAnn Paules" wrote: Have you tried just doing a Microsoft update and letting your computer down the downloading/installing/etc? http://www.update.microsoft.com -- Thanks. It is set for auto updates but I did try the link above and it downloaded a few things. I looked at my history and the security update that I am trying to download for word is not on the list of things that I downloaded. JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Help123456789" wrote in message ... Trying to do the 10/07 word update and after downloading, I click on the file (exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update? |
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#4
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can't update word
It could be that because of updates you have already applied, the update you
think you need is inappropriate for your setup. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: "JoAnn Paules" wrote: Have you tried just doing a Microsoft update and letting your computer down the downloading/installing/etc? http://www.update.microsoft.com -- Thanks. It is set for auto updates but I did try the link above and it downloaded a few things. I looked at my history and the security update that I am trying to download for word is not on the list of things that I downloaded. JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Help123456789" wrote in message ... Trying to do the 10/07 word update and after downloading, I click on the file (exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update? |
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#5
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can't update word
Maybe. I have many, many problems with word right now and was trying to fix them. Thought this might help. The other solutions people have mentioned are incredibliy complicated for me and I started on one of them but I do not have a file or something that is part of the instructions so I can't do that one. Just wish this software would actually function. "Graham Mayor" wrote: It could be that because of updates you have already applied, the update you think you need is inappropriate for your setup. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: "JoAnn Paules" wrote: Have you tried just doing a Microsoft update and letting your computer down the downloading/installing/etc? http://www.update.microsoft.com -- Thanks. It is set for auto updates but I did try the link above and it downloaded a few things. I looked at my history and the security update that I am trying to download for word is not on the list of things that I downloaded. JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Help123456789" wrote in message ... Trying to do the 10/07 word update and after downloading, I click on the file (exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update? |
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#6
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can't update word
Repair Word from the original installation disc, then before starting it
attend to http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: Maybe. I have many, many problems with word right now and was trying to fix them. Thought this might help. The other solutions people have mentioned are incredibliy complicated for me and I started on one of them but I do not have a file or something that is part of the instructions so I can't do that one. Just wish this software would actually function. "Graham Mayor" wrote: It could be that because of updates you have already applied, the update you think you need is inappropriate for your setup. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: "JoAnn Paules" wrote: Have you tried just doing a Microsoft update and letting your computer down the downloading/installing/etc? http://www.update.microsoft.com -- Thanks. It is set for auto updates but I did try the link above and it downloaded a few things. I looked at my history and the security update that I am trying to download for word is not on the list of things that I downloaded. JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Help123456789" wrote in message ... Trying to do the 10/07 word update and after downloading, I click on the file (exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update? |
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#7
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can't update word
Thanks. I did the repair (have done it before too) but I don't see how I can
do the things you mention in http://www.gmayor.com/what_to_do_when_word_crashes.htm without restarting word. "Graham Mayor" wrote: Repair Word from the original installation disc, then before starting it attend to http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: Maybe. I have many, many problems with word right now and was trying to fix them. Thought this might help. The other solutions people have mentioned are incredibliy complicated for me and I started on one of them but I do not have a file or something that is part of the instructions so I can't do that one. Just wish this software would actually function. "Graham Mayor" wrote: It could be that because of updates you have already applied, the update you think you need is inappropriate for your setup. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: "JoAnn Paules" wrote: Have you tried just doing a Microsoft update and letting your computer down the downloading/installing/etc? http://www.update.microsoft.com -- Thanks. It is set for auto updates but I did try the link above and it downloaded a few things. I looked at my history and the security update that I am trying to download for word is not on the list of things that I downloaded. JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Help123456789" wrote in message ... Trying to do the 10/07 word update and after downloading, I click on the file (exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update? |
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#8
Posted to microsoft.public.word.docmanagement
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can't update word
The bulk of the page concerns the removal of temporary files. This is the
part you need to attend to before Word is restarted. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: Thanks. I did the repair (have done it before too) but I don't see how I can do the things you mention in http://www.gmayor.com/what_to_do_when_word_crashes.htm without restarting word. "Graham Mayor" wrote: Repair Word from the original installation disc, then before starting it attend to http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: Maybe. I have many, many problems with word right now and was trying to fix them. Thought this might help. The other solutions people have mentioned are incredibliy complicated for me and I started on one of them but I do not have a file or something that is part of the instructions so I can't do that one. Just wish this software would actually function. "Graham Mayor" wrote: It could be that because of updates you have already applied, the update you think you need is inappropriate for your setup. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: "JoAnn Paules" wrote: Have you tried just doing a Microsoft update and letting your computer down the downloading/installing/etc? http://www.update.microsoft.com -- Thanks. It is set for auto updates but I did try the link above and it downloaded a few things. I looked at my history and the security update that I am trying to download for word is not on the list of things that I downloaded. JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Help123456789" wrote in message ... Trying to do the 10/07 word update and after downloading, I click on the file (exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update? |
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#9
Posted to microsoft.public.word.docmanagement
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can't update word
Thanks. Got the first round of tmps deleted but when searching in the
folders where my docs are stored, found more. Tried to move them to the recycle bin and an error message states "cannot delete file: cannot read from the source file or disk" Is this normal?? "Graham Mayor" wrote: The bulk of the page concerns the removal of temporary files. This is the part you need to attend to before Word is restarted. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: Thanks. I did the repair (have done it before too) but I don't see how I can do the things you mention in http://www.gmayor.com/what_to_do_when_word_crashes.htm without restarting word. "Graham Mayor" wrote: Repair Word from the original installation disc, then before starting it attend to http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: Maybe. I have many, many problems with word right now and was trying to fix them. Thought this might help. The other solutions people have mentioned are incredibliy complicated for me and I started on one of them but I do not have a file or something that is part of the instructions so I can't do that one. Just wish this software would actually function. "Graham Mayor" wrote: It could be that because of updates you have already applied, the update you think you need is inappropriate for your setup. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: "JoAnn Paules" wrote: Have you tried just doing a Microsoft update and letting your computer down the downloading/installing/etc? http://www.update.microsoft.com -- Thanks. It is set for auto updates but I did try the link above and it downloaded a few things. I looked at my history and the security update that I am trying to download for word is not on the list of things that I downloaded. JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Help123456789" wrote in message ... Trying to do the 10/07 word update and after downloading, I click on the file (exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update? |
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#10
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can't update word
I appreciate your help but it did not make a difference. Someone suggested
reformatting the hard drive. Never done that before but it sounds like a pain. "Help123456789" wrote: Thanks. Got the first round of tmps deleted but when searching in the folders where my docs are stored, found more. Tried to move them to the recycle bin and an error message states "cannot delete file: cannot read from the source file or disk" Is this normal?? "Graham Mayor" wrote: The bulk of the page concerns the removal of temporary files. This is the part you need to attend to before Word is restarted. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: Thanks. I did the repair (have done it before too) but I don't see how I can do the things you mention in http://www.gmayor.com/what_to_do_when_word_crashes.htm without restarting word. "Graham Mayor" wrote: Repair Word from the original installation disc, then before starting it attend to http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: Maybe. I have many, many problems with word right now and was trying to fix them. Thought this might help. The other solutions people have mentioned are incredibliy complicated for me and I started on one of them but I do not have a file or something that is part of the instructions so I can't do that one. Just wish this software would actually function. "Graham Mayor" wrote: It could be that because of updates you have already applied, the update you think you need is inappropriate for your setup. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: "JoAnn Paules" wrote: Have you tried just doing a Microsoft update and letting your computer down the downloading/installing/etc? http://www.update.microsoft.com -- Thanks. It is set for auto updates but I did try the link above and it downloaded a few things. I looked at my history and the security update that I am trying to download for word is not on the list of things that I downloaded. JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Help123456789" wrote in message ... Trying to do the 10/07 word update and after downloading, I click on the file (exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update? |
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#11
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can't update word
Only if it bothers you that you will lose every bit and byte of data
(system, applications, files) stored on it. Reformatting a hard drive is the absolute last resort. (Though you could get a new hard drive, reinstall just your operating system, and make your old hard drive into an external drive, copying over data and reinstalling programs as you need them.) On Jan 26, 10:51*pm, Help123456789 wrote: I appreciate your help but it did not make a difference. *Someone suggested reformatting the hard drive. *Never done that before but it sounds like a pain. "Help123456789" wrote: Thanks. *Got the first round of tmps deleted but when searching in the folders where my docs are stored, found more. *Tried to move them to the recycle bin and an error message states "cannot delete file: cannot read from the source file or disk" Is this normal?? "Graham Mayor" wrote: The bulk of the page concerns the removal of temporary files. This is the part you need to attend to before Word is restarted. -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Help123456789 wrote: Thanks. *I did the repair (have done it before too) but I don't see how I can do the things you mention in http://www.gmayor.com/what_to_do_whe...es.htm*without restarting word. "Graham Mayor" wrote: Repair Word from the original installation disc, then before starting it attend to http://www.gmayor.com/what_to_do_whe...rashes.htmthen http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Help123456789 wrote: Maybe. *I have many, many problems with word right now and was trying to fix them. *Thought this might help. *The other solutions people have mentioned are incredibliy complicated for me and I started on one of them but I do not have a file or something that is part of the instructions so I can't do that one. *Just wish this software would actually function. "Graham Mayor" wrote: It could be that because of updates you have already applied, the update you think you need is inappropriate for your setup. -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Help123456789 wrote: "JoAnn Paules" wrote: Have you tried just doing a Microsoft update and letting your computer down the downloading/installing/etc? http://www.update.microsoft.com -- Thanks. *It is set for auto updates but I did try the link above and it downloaded a few things. *I looked at my history and the security update that I am trying to download for word is not on the list of things that I downloaded. JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Help123456789" wrote in message ... Trying to do the 10/07 word update and after downloading, I click on the file (exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update?- |
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#12
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can't update word
Reboot the PC then try again to delete them.
Make sure that Word and Outlook are both closed and that if you press CTRL+ALT+DEL there are no instances of winword.exe running under 'processes'. When did you last run a disc check? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: Thanks. Got the first round of tmps deleted but when searching in the folders where my docs are stored, found more. Tried to move them to the recycle bin and an error message states "cannot delete file: cannot read from the source file or disk" Is this normal?? "Graham Mayor" wrote: The bulk of the page concerns the removal of temporary files. This is the part you need to attend to before Word is restarted. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: Thanks. I did the repair (have done it before too) but I don't see how I can do the things you mention in http://www.gmayor.com/what_to_do_when_word_crashes.htm without restarting word. "Graham Mayor" wrote: Repair Word from the original installation disc, then before starting it attend to http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: Maybe. I have many, many problems with word right now and was trying to fix them. Thought this might help. The other solutions people have mentioned are incredibliy complicated for me and I started on one of them but I do not have a file or something that is part of the instructions so I can't do that one. Just wish this software would actually function. "Graham Mayor" wrote: It could be that because of updates you have already applied, the update you think you need is inappropriate for your setup. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Help123456789 wrote: "JoAnn Paules" wrote: Have you tried just doing a Microsoft update and letting your computer down the downloading/installing/etc? http://www.update.microsoft.com -- Thanks. It is set for auto updates but I did try the link above and it downloaded a few things. I looked at my history and the security update that I am trying to download for word is not on the list of things that I downloaded. JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Help123456789" wrote in message ... Trying to do the 10/07 word update and after downloading, I click on the file (exe) and a box pops up stating "the expected version of the product was not found on your system" What does this mean and how can I get the security update? |
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