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Default Word 2003 Mail Merge will not print individual pages or Ranges

One of my users was trying to print just a few pages of a 72 page mail merge
address and was trying to use the print page range function from the print
menu. she would choose page 15 for example and select it in the printer
dialog box for selecting a page or range but nothing would print. I noticed
that if you have the printjob box open, you will see the job spooling but it
will disappear as if it had printed but nothing shows up on the printer. the
only way we could print a single page was to use the CTLG and enter the page
and then print from the printer dialog box Current page
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